Privacy Policy

Fordan Solar Pty Ltd (“Fordan Solar”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a quote, contact us, or use our solar services.

1. Information We Collect

We may collect personal information including:

Full name
Email address
Phone number
Residential or commercial address
Postcode and suburb
Electricity usage information
Uploaded electricity bills
Property details required for solar assessment
Any information provided through enquiry forms or communications

We may also automatically collect technical information such as:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

2. How We Use Your Information

Fordan Solar collects and uses your information to:

Prepare personalised solar proposals and system designs
Respond to enquiries and requests
Arrange site assessments and consultations
Provide solar installation, maintenance, and support services
Improve our website and customer experience
Communicate important service updates
Meet legal and regulatory requirements

3. Uploaded Documents and Electricity Bills

If you upload electricity bills or supporting documents through our website:

They are used only for preparing your solar assessment and proposal.
Documents are stored securely and are not publicly accessible.
Uploaded files are deleted when no longer required, in accordance with our internal retention practices.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers where required, including:

Solar equipment suppliers
Installation partners
Software and hosting providers
Communication platforms
Professional advisors

These parties are only provided information necessary to perform their services.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand visitor behaviour and improve website performance.

This information may include:

Pages visited
Website interactions
Traffic sources
Device information

You can control cookies through your browser settings.

6. Data Security

Fordan Solar takes reasonable steps to protect your personal information from:

Unauthorised access
Misuse
Loss
Disclosure

While we take security seriously, no online transmission method can be guaranteed to be completely secure.

7. Marketing Communications

If you provide your contact details, we may contact you regarding:

Solar offers
Service updates
Renewable energy information

You can request to stop receiving marketing communications at any time.

8. Access and Correction

You may request access to, or correction of, your personal information held by Fordan Solar.

To make a request, contact us using the details below.

9. Contact Us

Fordan Solar Pty Ltd

Address: 15/17 Old Northern Rd, Baulkham Hills NSW 2153
Phone: 0481 325 866
Email: danieldarabi@fordan.com.au