Return Policy
Introduction
At Fordan Solar, we strive to ensure our customers are satisfied with their purchase. However, we understand that sometimes things don’t work out as expected. This Return and Refund Policy outlines the terms under which returns and refunds are accepted.
Eligibility for Returns
You may return most products within 30 days of receiving your order, provided that the item is unused, in its original packaging, and in resalable condition. Certain items may be excluded from returns for health, safety, or legal reasons.
Non-Returnable Items
The following items are non-returnable:
- Products that have been installed or altered.
- Customized or made-to-order products.
- Items that are damaged due to misuse or improper installation.
How to Return an Item
To initiate a return, please contact our customer service team at [insert contact info] with the following details:
- Order number
- Item(s) you wish to return
- Reason for return
Our team will guide you through the return process. Please note that you may be responsible for the return shipping costs unless the return is due to a mistake on our part, such as receiving a defective or incorrect product.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact info]. We will assist you in arranging a replacement or a full refund at no additional cost.
Exchanges
If you need to exchange an item for the same product (e.g., a different size or color), please follow the return process and place a new order for the replacement product.
Cancellation Policy
Orders can be cancelled before they are dispatched. If your order has already been shipped, please refer to our return policy.
Shipping Costs
Shipping charges are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error.
Changes to the Return and Refund Policy
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or need assistance with your return, please contact us at:
Email: danieldarabi@fordan.com.au
Phone: 0481325866
Address: Solar energy company in Baulkham Hills, Australia
Thank you for choosing Fordan Solar. We are committed to providing you with high-quality products and excellent customer service.